Whisper of Nature — Explore the Art of Living in Fragrance
Our seasonal sale ends soon
Natural & Safe Materials
Long-Lasting Burn Time
Non-Toxic & Eco-Friendly
Candle Care & Safety Tips
How do I take care of my jewelry?
🌿 Candle Care & Safety
🕯️ Trim the Wick — Keep it at ¼ inch (6mm) before each burn.
🔥 Burn Safely — Never leave your candle unattended.
🚫 Keep Away — Place away from kids, pets, and flammable items.
🌬️ Avoid Drafts — Keep clear of open windows or fans.
🧘 Burn Evenly — Let the wax melt evenly to prevent tunneling.
⏳ Limit Burn Time — Don’t burn longer than 4 hours at once.
💧 Cool Before Relighting — Wait until fully cooled before using again.
🏡 Stable Surface — Use on a heat-resistant, flat surface.
☀️ Store Properly — Keep in a cool, dry place, away from sunlight.
Return Policy
Overview
We hope you are 100% satisfied with your Tyalez.com purchase.
If for any reason you are not completely satisfied, Tyalez offers a refund or exchange on unopened and unused, full-priced items within 14 days after your purchase date.
To set up a return, please contact our customer service team.
Damages
If any part of your order arrives damaged, please email support@tyalez.com as soon as possible and include your order number and a clear photo of the damage.
You can also reach our staff via WhatsApp: +86 18761992556 for quicker assistance.
Any inquiry regarding damages must be received by Tyalez within 14 days of the purchase date.
Please note: Once the product is removed from its original protective packaging, we cannot be responsible for any further damage caused by improper handling.
Sale Items
All sale products are final sale and are not eligible for returns or exchanges.
Online discounts and promotional codes cannot be combined with sale items.
Custom Gift Sets
All custom gift sets are final sale and are not eligible for returns or exchanges.
Gift Cards
Gift cards are final sale and are not eligible for returns or exchanges.
Bulk Orders
Pre-approved bulk orders are made to order and are final sale.
Bulk orders are not eligible for returns or exchanges.
Bulk discounts are not valid on sale items.
Return Shipping Fee
If you wish to return an item, please note that return shipping costs must be covered by the buyer.
Shipping Policy
Shipping Policy
At Tyalez, each of our candles and home fragrance products is carefully handmade, ensuring the highest quality and attention to detail.
Processing Time:
Because our products are handcrafted, please allow 1–3 business days for your order to be prepared before shipment.
Shipping Time:
Once your order has been processed, standard shipping typically takes 3–7 business days, depending on your location.
Order Tracking:
You can request your order number from our customer service to track your package yourself, or you can contact us directly and our team will help you check the status.
Shipping Costs:
All orders are free shipping, and no additional taxes or fees are required.
Note:
Handcrafted items may have slight variations in appearance, making each product unique and special.
We appreciate your patience as we carefully prepare each order to ensure it arrives in perfect condition.
A New Handcrafted Treasure is Coming Soon…
Get ready to experience our latest handcrafted fragrance creations. Carefully made with premium ingredients, this new arrival will bring warmth and elegance to your home. Stay tuned!